Shipping & Returns

Shipping Policy

Constant Upgrade ships through the United State Postal Service and UPS. Orders placed before 3PM PST will be shipped on the same day. Customers who ordered on a Friday or the weekend will have their phone shipped Monday. Once your order is shipped, you will receive an email with tracking information for your shipment.

Customers have 3 business days upon receiving products to report any damaged or missing parts of purchased products.

Returns

Products can be returned for credit or store credit of the full product price within 30 days of purchase. Handling and shipping costs for non-defective product returns are non-refundable and it is the customer’s responsibility to pay for return shipping. New products such as, but not limited to, data cables, Bluetooth headsets, and chargers cannot be returned once a customer opens them. Here are guidelines before product returns are considered:
  • Customer should contact Constant Upgrade within 30 days of purchase.
  • Customers should have a valid Return Authorization Number. Customers can get a Return Authorization Number by contacting our offices at 866-236-4134.
  • All returns must be post marked within 5 business days from the issue date of the Return Authorization Number.
  • Purchased products must not be tampered or altered with attempts to modify circuitry, flash the phone, root android phones, or any other alteration to software and/or hardware.
  • Purchased products must not come in contact with water.
  • Purchased products must not be dropped, smashed, or damaged.
  • All products must be returned with all of the accessories or items in the package. Missing items or accessories will result in a reduced credit amount by the actual price of those items.
  • Properly returned defective products will be replaced without a charge as long as all accessories, manuals, and parts are returned properly. In the event this occurs, please call us at 866-236-4134.

    Damaged/Lost/Delayed Shipments

    Constant Upgrade is not responsible for products that may be lost, or damaged by the shipping company, or "carrier" (FedEx, UPS, etc). All shipped products are fully insured with the respective carrier. All products and packaging should undergo thorough inspection upon receipt, and any damage or missing items should be reported to the carrier. If necessary, customer should report that a claim needs to be made for a particular shipment to the carrier and Constant Upgrade. Once a claim is processed and approved by the carrier, the shipping department will issue credit in the amount of the purchase price or ship out a replacement.
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