Frequently Asked Questions

What does my phone come with?

Your phone will come in a sturdy box and include a wall charger and tested, working battery.


Will this phone work with my carrier?

We guarantee that it will. You're not limited to the phones in retail stores and all those expensive price tags that come with them. Instead, shop with us for the ultimate in quality and value. Just select a phone for your carrier, and it will be ready to use as soon as you get it. We check the electronic serial number(ESN Number) of every phone that we sell and guarantee that they are all clear for activation.


Is there a guarantee on my phone?

Yes. We put each phone through a rigorous quality inspection before we ship it to you, but just in case there are any unexpected problems, we have an unconditional 30 day guarantee. If you are not satisfied with your phone for any reason, simply return it within 30 days. We will issue a replacement at no cost and make sure you're satisfied.


What is the 'Constant Upgrade' program?

We know that phones can wear out or you'd simply like a different phone more than once every two years. With our optional Constant Upgrade program, you don't have to worry about your phone breaking or upgrading. For a small monthly fee, we will warranty the phone that you purchase from us against any damage, accidental or otherwise. In addition, if you'd like a different phone, just send the one that you bought from us back to us and select another phone of equal or lesser value. You can 'constantly upgrade' your phone as much as you want!


What does unlocked mean?

"Unlocked" simply means that the phone is not locked in with any particular GSM service provider. This means that the phone will work with any SIM card carrier in the United States or around the world. In the United States, unlocked phones will work with ATT, T-Mobile, or prepaid carriers that use sim cards. Around the world, you can buy any SIM card and pop it into an unlocked phone to purchase inexpensive local service while traveling.


When will my order ship?

All orders ship the same business day if they are placed before 3 PM Pacific time. You determine how quickly your order will arrive by selecting USPS, FedEx, or UPS shipping speed. USPS Priority typically takes 2-3 business days. For UPS and FedEx orders, we'll give you an exact arrival date depending on how quickly you want your phone.


What condition is the phone in?

We offer phones in different conditions, all depending on what you're looking for.


Refurbished: Restored to its original glory, this expertly refurbished phone is once again mechanically and cosmetically perfect. Complete with its own box and a shiny new exterior, it's hard to tell the difference between this phone and a brand new one. Pat yourself on the back after making this purchase because you're getting retail store quality for a fraction of the price. Perhaps you can treat yourself to a nice dinner with the difference?

Excellent: The close cousin of a brand new phone, this phone is nearly perfect cosmetically and perfect mechanically. It may have one or two small scratches that are difficult to detect unless you're looking for them. For all intents and purposes, you just paid full price for this baby because it looks and functions like a new phone would. The only thing you'll notice is that you got a great deal for a phone that looks nearly new.

Good: This phone is all the function and value you expect for less. Gently loved by its previous owner, this phone will have a few noticeable scratches and signs of use. The corners may look a little worn, or the carrier or manufacturer name may look a little less crisp. This phone is perfectly functional and will meet all of your performance expectations, as it has passed through our rigorous quality inspection.

Fair: This phone is a workhorse, with perfect functionality but very visible signs of use all over the exterior. You can expect a number of scratches and signs of wear on the housing. When you're looking for the cheapest used phone on the market, this is it'all the performance you need without the cost of a perfect exterior.